Refund & Cancellation Policy

₹49 confirmation fee

• Full refund if the PG cancels, the bed turns out to be unavailable, or the PG is clearly not as listed.
• Full refund if you cancel within 24 hours of booking and before your move-in date.
• Not refunded after you move in, or if you cancel later than that.

Owner subscriptions

• Cancel any time; the plan stays active until the end of the paid month.
• We do not refund part-used months. One-time onboarding fees are refundable only if we have not started the setup.

Featured boosts

A boost can be refunded in full if it has not gone live yet. Once a listing is Featured, the boost is not refundable, but we extend it for free if the listing was hidden by a fault on our side.

Deposits and rent

Security deposits and rent are held by the PG owner, not PGkaro. The refund after move-out, and any deductions, follow the owner's stated rules and the move-out checklist both sides sign in PGkaro. If there is a dispute, PGkaro shares the move-in and move-out photos with both sides to help settle it.

How refunds are paid

Approved refunds go back to the original payment method within 5–7 working days. Ask for one at support@pgkaro.com with your booking code (starts with PK-).